Shipping & Return
Shipping & Returns
When will my order arrive?
Please allow 7-10 business days for US Shipping. Worldwide shipping is approximately 14-16 days for your order to arrive as we are a print on demand company and it takes time for us to produce awesome custom products for you! Any questions or concerns, feel free to contact us directly: firstname.lastname@example.org
What is your return policy?
We are dedicated to our customers, and want them to have the best experience when shopping with Chartlatan! Within 24 hours of purchase, you may cancel or amend your order free of charge. Every canvas art piece is printed-on-demand and made custom to order. Since we do not store or hold inventory, we cannot provide returns, refunds, credits, or replacements except in the event of damages prior to the product arriving with our valued customer. In the event that a piece arrives damaged, we ask that a photo of the damaged product be sent to our support team, and will produce and send a replacement at no charge.
What should I do if my item arrives damaged?
If your product arrives damaged we will send you a replacement at no extra charge! Please send an email to email@example.com and include: 1) a picture of the delivered item showing the damaged area and 2) a picture of the packaging label so that we can determine whether the damage occurred during shipment or production. Please DO NOT return or refuse the delivery of the damaged items.
How much does shipping cost?
Shipping is FREE to the United States! We also offer expedited and international shipping at an additional cost.
International Shipping Policy
Chartlatan is excited to be able to serve our international customers through third -party partners! You will be able to see international shipping rates once you chose your country at checkout and all duties and taxes will be paid in full at checkout. Upon completion of your order, we will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.